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Property Info
Booking
Payment
Room
Service
Others
PROPERTY INFO
Q: Can you tell me the property details? A: Address: 4-33-14 Hakusan, Bunkyo-ku, Tokyo, 176-0012, Japan Tel: 03-3830-7011 Email: hakusanHouse@unineststudents.jp Website: https://www.uninest-japan.com/ Construction: Reinforced concrete structure, 9 floors Construction date: January 2018 Capacity: 313
Q: Which are the closest train stations? A: Mita-line: Hakusan station
PAYMENT
Q: What do I need to pay before moving in? A: You will pay the reservation fee and initial rent ahead at of moving in. *Initial rent is calculated according to room type and contract length.
Q: Are there guarantor fees, deposits, cleaning fees etc.? A: No, there are no guarantor fees, deposits, cleaning fees or agent fees. The only charges will be for rent and the 20,000 JPY reservation fee for your initial contract.
Q: Are Utilities and Wi-Fi usage fees included in the rent? A: Yes, all of the Utilities, Wi-Fi usage fees, furniture, common space cleaning etc. is included in your rent. The only things you will need to pay for are the 1F shared copier & printer (scanning is free) and the 9F laundry.
Q: How do I pay my rent? A: Initial payment is made via an online invoice payable by credit card (VISA, Mastercard). All rent thereafter is automatically charged on a 4-week basis to the registered credit card. *Please note that we do not accept cash.
Q: Is there a move-out cleaning fee? A: There is no move-out cleaning fee. However, if damage has been caused in the room or a share space, you may be invoiced for the repair fee.
BOOKING
Q: How do I book a House Viewing? A: Go to the Main Website and click the Contact Us button. You can book a date and time that suits from here. Viewings are normally held between 11:00 and 17:00, 7 days a week. If you would like to request an alternative time slot, please let us know on the Inquiry form.
Q: What if I can't visit in person but want a House Viewing? A: We also offer remote viewings via video phone (e.g. Skype, Zoom) so please choose the Book a Viewing (Remote) option on the Inquiry form on the Main Website. You can also take a Virtual Tour.
Q: What if I need to cancel or change the time of my Viewing? A: Please just let us know by either email or phone as below: TEL: 03-3830-7011 Email: hakusanHouse@unineststudents.jp
Q: Can I move in without doing a House Viewing? A: Yes, you can, but we recommend doing a House Viewing first.
Q: When/How far in advance can I make my booking? A: You can make a booking anytime as long as we have rooms open. The booking process takes a minimum of three days.
Q: Are there any requirements to live here? A: We are a student accommodation, so we welcome all students of any nationality. Residents must be aged between 18 and 35 years. *Photo ID (passport, driver's license, residence card, etc) is required upon booking.
Q: Do I have to provide a guarantor or undergo a background check before moving in? What documents are required? A: We do not require a guarantor or guarantor company. Before sending the contract, we will ask you to submit your photo ID (e.g. passport, driver's license, residence card) and proof of student status (student card or letter of acceptance). You’ll also be asked to provide home address.
Q: How long is the contract term? A: We offer flexible contract starting from five weeks. The rent fee may vary depending on the number of weeks you contract, as below: Single Semester: 5~26 weeks Multi Semester: 27~51 weeks Full Year: 52 weeks
Q: What kind of lease contract do you use? A: We use a Lease Agreement for Temporary Use. Our contracts are paperless, so will be sent and signed by email.
Q: Can I choose whether I want an upper or lower bed in the share apartments? A: Let us know your preference when you apply, and we will do our best to accommodate. Please note that your first choice may not be available due to limited availability.
Q: Is it possible to book just a few nights, instead of using a hotel? A: No, our initial contract term is fixed at five weeks and cannot be shortened.
Q: Is it possible to swap rooms after checking in? A: Yes, though there is a Room Swap fee(JPY20,000) and the rent fee may vary depending on the new room type. Room swaps will also depend on availability.
Q: Can I cancel my reservation? A: Yes, you can cancel your reservation if the contract and payment have not been completed. However, please note that the Reservation Fee (20,000 JPY) will not be refunded.
Q: Can I cancel my contract? A: Yes, you can, but please note that there is a cancellation fee. The cancellation fee is calculated based on the contract details (dates, rent fee).
ROOM
Q: Are the share apartments gender-specific? A: Duo Nest, Neo Nest, and Share Nest rooms are assigned by gender. However, the common areas have no restriction.
Q: Can couples or siblings of different genders share a two-person apartment? A: Yes, if both people consent.
Q: Can family and friends stay the night? A: **1-person apartment:** You can have one guest of any gender for up to 2 consecutive nights. **2-person apartment:** You can have one guest of the same gender for up to 2 consecutive nights. Your roommate will need to agree in advance. **3-person apartment:** You can have one guest of the same gender for up to 2 consecutive nights. Your roommate will need to agree in advance. **6-person apartment:** Sorry, you can't have overnight guests.
Q: Is there a Guest room available? A: No, there are no Guest rooms.
Q: How big is the bed? A: Mattress: width 100 cm x length 195 cm
Q: What do I need to bring with me? A: Just the daily essentials (towels, toilet paper, toiletries, condiments etc.) We have your furniture, appliances, kitchen utensils, bedding, hair dryers and cleaning kits covered.
Q: Do the rooms have a safety box or locker? A: There's a lockable desk drawer in every room as well as a small locker in the common space for each resident. We also store up to two pieces of luggage free of charge for Duo Nest and Share Nest residents.
SERVICE
Q: What are the front desk service hours? A: - 8:00-19:00 full service by main staff - 19:00-22:00 limited service by Residence Assistants (RA) - 22:00-8:00 close, but security guard on site
Q: What if I don’t speak Japanese? A: We have residents of many different nationalities, not just Japanese. If there are times you feel you need Japanese, bilingual staff will be on hand to support.
Q: What languages do staff speak? A: All front of house staff speak Japanese and English, and some staff also speak Chinese.
Q: Do you have a cafeteria? A: No, there is no cafeteria on site, though convenience stores and supermarkets located close by.
Q: Are there cleaners? A: We have cleaners 365 days a year. They clean the floors and surfaces in all common spaces, e.g. kitchens, living rooms. There are also cleaning kits provided on the 1st floor so that residents can keep the building and their own rooms clean and tidy! We have vacuums, mops, buckets and dustpan & brush sets available, as well as irons and ironing boards.
Q: Is there Wi-Fi at HAKUSAN HOUSE? A: Yes, we have Wi-Fi throughout the common spaces and within each of the apartments/rooms, where there is also a LAN port. Wi-Fi usage fee is included in the rent.
Q: Are there laundry facilities within the building? A: Yes, we have washing machines and clothes dryers located on the 9F. The machines are available 24-hours are operated by pre-paid laundry cards only. The prices are as below: washing machine: 200 JPY / 1 wash (*Please bring your own detergent) clothes dryer: 100 JPY / 30 mins.
Q: Do residents have mailboxes and access to delivery lockers? A: No, all mail or packages will be collected by the front desk and students will be notified and students can come and pick them up at their preferred time. We do not accept packages that require payment or refrigeration/frozen, please make an arrangement with the delivery company to receive the package yourself.
Q: Is there bicycle parking? A: Yes, there is bicycle parking free of charge. We also have a Share Cycling rental spot (pay-per-use) located on site.
Q: Can friends who aren’t residents use the study rooms and cinema? A: Yes, they can use them together with you. Please note that all guests must log in and out at reception.
Q: Do you have a multi-use/prayer room? A: We have a multi-use Cinema/Games room that you are welcome to use for prayer, but we do not have a dedicated prayer room.
Q: Do you have a car park? A: No, there is no car parking available on site, though there are paid parking spaces at the front.
Q: Can you smoke in the building? A: The smoking area is located on the 9F rooftop with 24-hour access. There is no smoking, e-cigarettes or vaping permitted inside the building.
Q: What times are the shared spaces available for use? A: The share spaces can we used 24 hours a day. However, we ask that residents be considerate of noise in the late evening and early morning.
OTHERS
Q: Is there a curfew? A: There's no curfew, but please inform us if you'll be away more than 1 week so we don't worry.
Q: How about the security? A: Our building is accessible strictly by key card, which includes the front entrance, elevators, corridors and all rooms. We also have CCTV throughout the building and an overnight security guard.
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